Chatbot for Educational Institutions

Due to the unique nature of each person, personalized learning plans are necessary to ensure that everyone can benefit from education. Unfortunately, institutions such as schools and academies cannot offer this sort of individual attention. However, AI chatbots can be used to provide a fully personalized learning experience for each student. For example, ZenoChat offers customizable personas and data sources so users can tailor their learning plan to fit their needs.

Chatbots have been shown to be capable of providing students with immediate feedback, quick access to information, increasing engagement and interest, and creating course material individualized to the learner. Setting up a chatbot for educational institutions will bring in more students with the right decisions and give it the “digital edge”. Schools can deliver personalized learning experiences since not all students understand and learn in the same way. Chatbots can personalize the learning plan to meet the demands of each student by ensuring that students get maximum knowledge- both in and out of the classroom. All student responses can be automatically assessed and scored using artificial intelligence and machine learning.

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Chatbot for students avoid unnecessary travelling and waiting in long lines to get information regarding fee structure, course details, scholarships, campus guides and school events. They reduce the workload for administration by segregating all existing data and answering all institute-related and other reoccurring queries. Chatbots also help digitalise the enrolment process and make communication between students and universities way less complicated. When a teacher has a bunch of students to teach, answering repetitive questions about lesson plans, classes, and schedules is tiring and time-consuming. For staff, chatbots reduce the manual effort of answering the same questions repeatedly, freeing time and resources to focus on other tasks.

An open letter of +50 K signatories emphasizes the need for robust AI governance systems, such as new regulatory authorities, tracking systems, auditing and certification, and liability for AI-caused harm. Finally, they suggest that a pause on AI development is necessary to ensure it is used for the benefit of all and to give society a chance to adapt (Bengio et al., 2020). Let students and parents access exam info, dates, exam schedule, test results / grades in an easy manner anytime they need to. Juji automatically aggregates and analyzes demographics data and visualizes the summary. So you can get a quick glance on where users came from and when they interacted with the chatbot. FULL FABRIC integrates with chatbot tools like Intercom and Zendesk to compliment the admissions suite.

Botpress

At the same time, students can leverage chatbots to access relevant course materials for assessments during the period of their course. After all, we all know that these educational chatbots can be the best teaching assistants and give some relief to educators. Bots in education can help students with regular mock tests, rank tests, etc. They can also track project assignments and teachers with individually tailored messages and much more. Going for a ‘chatbot for education’ is a win-win situation as it benefits both students and educators.

They include PubMed, Web of Science, IEEE Xplore, Scopus, Google Scholar, ACM Digital Library, ScienceDirect, JSTOR, ProQuest, SpringerLink, EBSCOhost, and ERIC. These databases were chosen due to their extensive coverage of scientific and scholarly publications across various disciplines, including technology, computer science, artificial intelligence, and education. Our search string was designed based on recent literature reviews of AI chatbots in HEIs (Okonkwo and Ade-Ibijola, 2021; Rahim et al., 2022). Our search strategy was systematic, combining relevant keywords and Boolean operators. Keywords included “ChatGPT,” “AI chatbot,” “Artificial Intelligence,” “chatbot in education,” “impact of AI chatbots on higher education,” and their variants.

Benefits and Barriers of Chatbot Use in Education

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